Getting Started

How to get started using Cub's all new, custom online shopping experience

What is new about shopping at Cub Online? Reasons you’ll love Cub’s all new, custom online shopping experience:

  • Connect your My Cub Rewards number to:
  • Earn Fuel Rewards
  • Redeem digital coupons
  • Get My Cub Rewards discounts on 100s of products
  • Save on home delivery and get FREE pickup

Want more perks?

  • Access every exclusive Cub promotion
  • Every order is shopped by a Cub teammate from your store
  • Trained Cub drivers deliver orders to your home or office
  • Receive a printed receipt for every order
  • Call your store with questions, not an 800 number - it's printed right on your receipt.
  • No hidden fees
  • Create shopping lists and save favorites
help

How do I get started?

Sign In using your Cub.com email address if you have one. That way we can connect your My Cub Rewards account, so you’ll receive discounts and Fuel Rewards for every online purchase. The first time you sign in, you will need to set a password using the Forgot Password link on the sign-up screen. If you do NOT have a Cub.com account and email address, select Register instead. After you are signed in, pick your store and fill your cart! (If you don’t have a My Cub Rewards number and want one, visit Cub.com to sign up.)

help

How do I check to make sure I receive My Cub Rewards?

Connecting your My Cub Rewards account to Cub Online may require a few steps the first time, but after that your My Cub Rewards number will be automatically applied each time you shop.

Trouble finding your 11-digit My Cub Rewards Number? Don't sweat it. Contact the Cub Care Team and they will retrieve it for you.

my account information

For enhanced savings and personalized offers, you may also want to log in to My Account at Cub.com and verify or update your contact information and link your My Cub Rewards number. Make sure the 4 boxes outlined in red are up to date:

Managing My Account


Do I need an account to shop online?
Yes, you need an account and creating one is simple. To create an account, Select Sign in or Register at the top right, then select register and complete the form. Remember to save and start shopping today.

Do I need My Cub Rewards to shop online?
While it is not required for you to have a My Cub Rewards account, you will need one to take advantage of our discounted service fees and Rewards only pricing

How do I link My Cub Rewards card to online shopping?
If you had a My Cub Rewards account before January 1st 2021, your information was preloaded to our new site. Just use the “forgot password” function to sign into your account your first time. You may add a new account or verify that one is active my visiting the “my account” and selecting “rewards account.” Note that the number in this field will be your rewards number found on the physical card or app and not your phone number

How do I change my email address or other account information?
Once you are logged in, click on 'My Account' located at the top right of the shopping screen and choose My Account Settings. You will be able to view, add or change your email address, password, and address information by selecting 'Edit'.

What do I do if I have forgotten my password?
Click on 'Forgot Password?' located in the sign in screen. Enter your email address in the address field and then click 'E-mail Password'. You will be emailed a link to a page where you can change your password.

Once I’m registered what type of email will I receive?
You will receive emails related to your online orders and your online shopping account.


Shopping Online

Is there a limit to how much I can buy?
We encourage you to do all of your grocery shopping with us. From time to time we may encounter shortages of product availability. Additionally, our drivers use class c vehicles to deliver your groceries. For large quantity orders, contact the store directly.

How far in advance does my order need to be placed?
You can order for today for delivery or pickup as early as this afternoon or you can order up to 2 weeks in advance. Order early to ensure you get the timeslot that you prefer. Please note these options may change based on location and holiday hours.

Is there a minimum order value to place my order?
No, there is no minimum order. However, to take advantage of the discounted service fee you will need to place a minimum order of $50 and have your My Cub Rewards linked to your account

Can I give my personal shopper special instructions?
Yes. On the “Review Cart” page you can enter a note by typing in the note box under each item.

What does 'Allow Substitutions' mean?
If you “Allow Substitution”, and an item you have selected is unavailable, your Personal Shopper will select a similar replacement item for you. If you choose not to “Allow Substitutions”, and the product requested is unavailable, you will not receive another product in its place. You will not be charged for the unavailable item. Shoppers are trained to call you before finalizing any order containing substitutions or out of stocks.

How will I know what items were substituted?
Substitutions will be verified you with a text or phone call when your shopper has completed your order

Can I modify my order?
The ability to change/ modify your order is coming soon! If you would like to remove an item from your order, contact your store directly. If you would like to add to your order, you may cancel your order and reselect all items from your order history. From there you may add any additional items to your cart.

Can I cancel my order?
Yes, you can cancel your order at any point until the order has been picked up or sent out for delivery. Please sign in to your account and proceed to MY ACCOUNT on the top right. Scroll down to “My Orders” and click. A list of all online orders will be displayed. You will be able to change or cancel any active orders. Please ensure you follow the directions carefully as once you have cancelled an order you will not be able to retrieve it.

Can I view past orders as well as groceries that I have purchased instore?
You can view your online order history at any time. You can click on past My Orders at the top right corner under My Account. You can filter by date or pickup/ delivery as well. Once you select a specific order, you can add items to cart, repeat your order, or save a list for later.

How do I save my cart?
Your cart will be saved automatically if you are signed in. Items will remain in your cart until you purchase them on checkout. No matter where you sign in from you’ll be able to see any items you’ve added to your cart.

How do I know my order is confirmed?
You will receive a confirmation email once your order has been received by the system. This will confirm your items ordered and your scheduled delivery or pick up time. If you did not receive an email, please make sure that your email is correct or contact the store team to confirm.

How do I search for items?
You can use the website search tool on top of the website page to find a specific product. Enter a brand name, product name, category, or barcode. For example: "Culinary Circle"

Can I order gift cards?
Sorry, this option is not available at this time.

I can’t find a product that I normally buy in store?
Sorry about that! We sure try to have all the same products available online that you find at your favorite store – but it doesn’t always happen! Sometimes we’ve missed listing it and sometimes it’s such a unique item that we’re not aware of it. We’d love to hear from you if there’s a product you’d like to see us add to our online offering, please contact your store directly and they can create a ticket to have the product added online.

Customer Service Hours Question?

We are always happy to help. Please contact the store directly with any questions or concerns about your order. Additionally, the Cub Customer Care team can be reached Monday through Friday from 8am-5pm at 1-855-282-3663

Pricing, Coupons and Promo Codes

Is the pricing the same as shopping in store?
Absolutely. All Cub advertised specials and promotional prices apply when shopping Cub Online. The prices shown on the website at the time of ordering are the prices in store on that day. Your order will be charged the prices in store on the day you have scheduled your pick up or delivery for, not the day you place your order.

Do you accept paper coupons online?
Unfortunately, we don’t. However, we do accept digital coupons and offers via our Cub app, emails, and coupon pages . Make sure that you have logged in and loaded offers to your My Cub Rewards account and also ensure that the offer requirements are met prior to checkout.

How do you redeem a Promo Code online?
You can redeem a promo code online on the payment page at checkout. Scroll down to the bottom of the page, click on “Add a Promo Code”, enter the code and click on Apply. If the code is valid and you meet requirements the message will display as “Code Applied”.

How do I know if I redeemed a digital offer that was loaded to my card?
First, ensure you have met all the requirements for the offers you want to redeem, including adding the correct products (size, variety, brand, count) to your cart. Upon checkout, your loaded offers will automatically redeem. They will not be reflected in your order summary, however you will see your savings and earnings appear on the receipt you receive at the time of pick-up or delivery.

The cart says, ‘estimated total’, how will my actual total be calculated?
Your cart total reflects the prices on the day you place your order online; you will be charged based on the prices in effect on the day of your delivery or pickup. If your order includes weighted items, your personal shopper will do their best to select the exact weight you ordered, however you will be charged for the actual weight picked.

Delivery and Pick up

Can I get my Online Shopping order delivered?
Yes if your address is in the specified delivery area.

How do I know if I am in the delivery area?
Go to cub.com and enter your postal code to see if delivery service is available to your area.

What is the fee for delivery?
Our standard delivery fee is $11.98 or $9.99 with a $50 purchase and a linked My Cub Rewards account. Make sure to keep an eye out for promotions!

Should I tip my delivery assistant?
The ability to tip your driver is coming soon!

What is the fee for pickup?
Our standard pickup fee is $1.99 or FREE with a $50 purchase and a linked My Cub Rewards account. 

Do I have to be at home to accept the delivery of my order?
We do not leave groceries unattended without prior approval. If you wish for a contactless or away delivery, please add this to your delivery notes at checkout

I live in an apartment or gated townhouse complex, what are my delivery options?
We deliver to all types of homes. Please use the delivery area notes section in your order to ensure you communicate to the delivery assistant how to contact you through an intercom system, if necessary. If you have concierge service in your building and want the delivery driver to leave the order there, please provide this note in your delivery notes section at checkout.

How do the 1 hour pick up windows work and when will my order be ready?
Your order will be available for you to pick up by the start of your 1-hour window.

What if I am going to be late to pick up my order?
We will keep your groceries ready for you through the end of the day. Still not enough time? Contact the store team to let them know you need to pick up the groceries at a later date.

I have had an issue with my delivery. How do I get these resolved?
Our goal is to ensure that your delivery is on time and the service is professional. We stand behind our commitment. We are happy to help resolve your issue. Please contact your store team directly or the Cub Customer Care Center at 1-855-282-3663

I am concerned about the safety of delivery and ensuring the delivery driver is from Cub
Our delivery assistants will contact you approximately 15 minutes prior to their arrival via automated text, so you will know when to expect them. The delivery drivers will always be in our Cub uniforms.

Can I schedule my delivery to an address different than my billing address?
Absolutely, as long as the delivery address is within our delivery area. Just go into your account details and add an additional delivery address.

Quality & Freshness

How do I know my products will be fresh?
Our shop crew is trained on selecting the best quality and freshest products possible. The shop crew member shops on your behalf, selecting your fresh foods directly off the store shelves. They also ensure that the temperature integrity of your order is maintained at every step in the process until your order is delivered or picked up. Shop Crew members also review the best by or best before dates on products and select you the longest date available in store. Cub has a 100% Money Back Guarantee to reinforce our commitment to only the highest quality and freshest products.

Will you honor the 100% Money Back Guarantee if my order is not up to quality standards?
Yes. The Cub 100% Money Back Guarantee will be honored should any of your items not meet your quality standards.

Do my chilled and frozen products meet food safety regulations in regard to temperature integrity?
Absolutely. We guarantee that your chilled and frozen products are safely stored so that you receive them in the best possible condition.


Payment & Refunds

When is my credit card charged?
Your credit card will be charged on the day your order is picked and processed for delivery or pick up.

Do you accept Cub gift cards online?
Unfortunately, we cannot accept gift cards online yet.

What is the Cub online shopping refund policy?
We offer the same refund policy online as we do in store. Contact your local store team with any questions.

How do I know my credit card data and personal data are safe?
Protecting your payment and personal information is a crucial to our business. The security technologies that we use to safeguard your payment information fully comply with industry standards. Our security processes are audited by third party experts and we have a dedicated information security staff who constantly ensure that we are protecting our customers.



Miscellaneous Questions

Does Cub have a Smart Phone App for Online Shopping?
The current Cub app has many features and will allow you to shop in browser. Upgrades are coming soon!

Which Web Browsers can I use?
You can use the Cub Online Shopping service on most currently supported web browsers including Edge, Firefox, Safari and Chrome.

Can I place my order over the phone?
Currently, we are only taking orders online. Call the store directly to learn about our phone ordering partners

Can I receive a text message when the order is ready for pick-up?
We don’t use text to communicate at this time, but you will receive an email once your order has been finalized confirming your pickup slot.

Can I return my bottles and other recyclable items with the delivery assistant?
Not at this time.